Customer Commitment Statement for Water and Wastewater Services
Thank you for providing feedback on the Customer Commitment Statement for Water and Wastewater Services.
The statement was updated due to legislative requirements, as part of our 5-yearly review.
As a result of this feedback, we have made some minor updates to our Customer Commitment Statement and provided the responses to Frequently Asked Questions (FAQs).
Key changes to the statement include
Fewer than 10 water main breaks, bursts, leaks, and fewer than 15 wastewater main blockages per 100 km of mains each year.
Commitment to ensure 95% (increased from 90%) of property connections do not have an unplanned supply interruption each year.
Provide more information about planned or unplanned service interruptions via our website or when you call us.
Thank you for providing feedback on the Customer Commitment Statement for Water and Wastewater Services.
The statement was updated due to legislative requirements, as part of our 5-yearly review.
As a result of this feedback, we have made some minor updates to our Customer Commitment Statement and provided the responses to Frequently Asked Questions (FAQs).
Key changes to the statement include
Fewer than 10 water main breaks, bursts, leaks, and fewer than 15 wastewater main blockages per 100 km of mains each year.
Commitment to ensure 95% (increased from 90%) of property connections do not have an unplanned supply interruption each year.
Provide more information about planned or unplanned service interruptions via our website or when you call us.
