Why are we doing this?

    Council currently relies on mechanical water meters to be read manually by water meter readers to capture consumption data and for billing purposes.  This approach is manually intensive and can result in ninety days between when meters are read to when customers review bills.  This project is an opportunity for Council to consider digital technology to automate its meter reading. 

    Smart metering systems have the potential to revolutionise current water service operations.  The change to automated meter reading will streamline the meter reading process and offer opportunities for system improvements to create efficiencies. 

    What is smart water metering?

    Smart meters, sometimes called ‘digital meters’, are devices that automatically record water use, then electronically report that information at regular intervals.  This provides data that can show peak usage and other information that can be used to the benefit of customers and council. 

    Who is paying for the smart water meters, communication network and ongoing costs?

    The cost of deploying smart water meters or data loggers will be fully funded by Council as part of its 2019/20 budget. 

    Are there any charges to customers associated with the project?

    There are no charges to customers associated with the trial project.

    Why was my area chosen to be part of the initial roll out?

    A number of factors were considered when choosing areas for the initial roll out of smart water meters.  These include meter size, customer type (residential and/or commercial) as well as location.  This will provide customers and Council with the opportunity to validate the signal strength and reliability of the communications network. 

    How will I know if I have a smart water meter or a data logger installed?

    Council will provide notice and information to customers advising which device has been installed at the property.

    How will I benefit from smart water meters?

    Smart water meter platforms offer an online customer portal allowing customers to self-manage their water consumption.  Customers will benefit from:

    • Leak and unusual water usage alerts which could save property owners unnecessary costs and 'bill shock'.
    • Self-service consumption information in 'real time' for conservation, troubleshooting, bill reduction and or forecasting.
    • Prevention of property damage due to undetected concelled leaks.

    How can I monitor my usage?

    Once the installation period has been completed, Council will launch its online customer portal.  Log in details will be issued to property owners.  Tenants will need to obtain permission from the property owners if they want to have access to this protal.

    Will smart water metering reduce my water bill?

    Smart water metering will allow customers to self-manage their water consumption and help employ initiatives to conserve water by providing access to real-time water consumption data and alerts.  Unusual water usage alerts will allow customers to regulate water consumption and identify water leaks at an early stage.  Managing water consumption can lead to cost savings.

    When can I expect the smart water meter or data logger to be installed?

    Properties in the selected areas can expect a smart water meter or data logger to be installed during the months of August to October 2019.  This timeframe is a guide only.  Council will send further communication when installation of the smart water meter or data logger is imminent.

    Can I trust the accuracy of the digital reading?

    Initially, Council will continue its current practice of manually reading water meters so the water consumption data transmited by the smart water meters can be verified.  If there are any queries with teh transmitted data, the consumption can be checked against the manual readings.

    Will smart water meters interfere with my TV reception, phone or radio?

    Smart water meters use a wireless signal which is often encrypted to transmit data in a different spectrum to the frequencies used by your TV, radio or phone so these services will not be affected.

    Will the radio waves from a smart water meter cause me any health issues?

    Smart water meter communications use low power wide area networks (LPWAN) and do not transmit continuously, they are not considered a health hazard and meet relevant health and safety guidelines.

    How can I provide feedback?

    The project aims to determine what smart metering is capable of, whether it is helpful in improving water efficiency and whether it provides a good service to customers, your feedback is vital in helping us to determine this.

    Council will be offering a number of ways for customers to provide feedback on this project:

    • A customer forum will be established on Council's 'Have Your Say' platform.  Participants will be able to use this platform to ask questions and provide suggestions or feedback and Council can offer solutions and tips.
    • Council will also be inviting customers with smart water meters to become part of a Customer Reference Group to enable them to provide feedback on the project.
    • Customers can send feedback directly to the Smart Water Metering project team by email to smartmetering@logan.qld.gov.au